Refund Policy

1. 7-Day Refund Guarantee

We offer a full refund of an annual subscription charge within 7 days of that charge, no questions asked.

The 7-day period is measured from the charge that started your current subscription period, not from the start of any free trial. A renewal charge opens a 7-day period of its own, on the same terms and subject to the once-per-account rule in Section 3.

A refund returns the full amount you paid to your original payment method. It is not pro-rated, and there is no partial refund of a period you have already used.

What a refund does to your access. If you paid while your free trial was still running, the refund ends the paid subscription but your trial keeps running to its normal end date, and access ends then. If your trial had already ended, access ends as soon as the refund goes through.

2. How to Request a Refund

In the app (fastest). Go to Settings and tap Request a refund. The control appears on your subscription card for as long as your 7-day window is open. When you confirm, we submit the refund to Dodo Payments straight away and tell you the outcome on the spot. You do not need to give a reason.

By email. Write to support@betterpartner.com with the email address you used at purchase, and your order number or purchase confirmation if you have it. Use this route if you cannot sign in, if you no longer have an account, or if the in-app request tells you it has been passed to us for review.

A small number of in-app requests cannot be completed automatically and are handed to a person instead: we tell you on screen when that happens and follow up by email. In either case the money is returned to your original payment method, and how quickly it appears on your statement is up to your bank or card issuer, typically 5-10 business days.

Deleting your account is not a refund. Deleting your account cancels your subscription and removes your data, but it does not return the money you already paid, and afterwards you will have no account to request a refund from. If you are inside your 7-day window and want your money back, request the refund first.

3. One-Refund-Per-Account Policy

The 7-day no-questions-asked refund is available once per user account.

If you request a refund, cancel, and later re-subscribe, the in-app button will no longer issue a refund automatically. A second request is passed to a person and reviewed on a case-by-case basis. We may grant or deny subsequent requests at our discretion, taking into account usage, account history, and applicable consumer-protection laws.

4. After the 7-Day Window

Refunds are not available after the 7-day window, except:

• where required by applicable consumer-protection law in your jurisdiction
• at our discretion in cases of documented extenuating circumstances

Contact support@betterpartner.com to discuss your situation if you believe you have a valid exception.

5. Subscription Cancellation

You may cancel your annual subscription at any time through your account settings or by emailing support@betterpartner.com.

After cancellation:

• no further charges will be made
• you retain Premium access through the end of the paid annual period
• no pro-rated partial refund is issued for the unused portion of the period. Inside the 7-day window described in Section 1 you can instead ask for a full refund, which ends your access as described there

6. Automatic Renewals

Annual subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the renewal date.

A renewal charge is covered by the same 7-day guarantee as any other charge, measured from the renewal charge itself (see Section 1). Once those 7 days have passed, Section 4 applies. If you believe a renewal charge was made in error, contact us promptly.

7. Merchant of Record - Dodo Payments

Payment processing, checkout, and refund settlement are handled by Dodo Payments, our authorized Merchant of Record. Every refund under this policy, whether you request it in the app or by email, is issued by us through Dodo Payments and credited by them to the payment method you used at checkout, in accordance with the checkout terms presented at purchase. You do not need to contact Dodo Payments yourself; we do that for you.

8. International Users

If you are located outside the United States, you may have additional rights under applicable consumer-protection law in your jurisdiction, including rights that cannot be waived by contract. Nothing in this Refund Policy is intended to limit any such non-waivable rights. Contact support@betterpartner.com if you have questions about your rights in your jurisdiction.

9. Relationship to Terms of Service

This Refund Policy is incorporated by reference into our Terms of Service and should be read together with it. In the event of a conflict between this Policy and the Terms of Service, this Policy controls with respect to refund matters.

10. Contact

By completing a purchase, you acknowledge that you have read and agree to this Refund Policy.