Terms of Service

1. Acceptance of Terms

By accessing or using the Better Partner service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms form a binding legal agreement between you and Lovables LTD, a company registered in Israel ("Company," "we," "us," or "our"), which operates Better Partner.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding agreement. The Service is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a user under 18, we will promptly delete it.

3. Description of Service

Better Partner is a digital relationship-wellness platform that helps people in existing relationships build healthier communication habits through guided reflections, daily prompts, progress tracking, and - for Premium subscribers - an AI-assisted Helper feature ("AI Helper").

Better Partner is not:

• a mental-health treatment platform
• a therapy or counseling service
• a medical service or provider
• a crisis intervention service
• a dating or matchmaking service

See Section 10 for our full professional-advice disclaimer.

4. Account Registration

You may access certain features without an account. Access to the full Service requires registration via a magic-link sent to your email address; we do not support password-based accounts. You are responsible for keeping access to your email account secure and for all activity that occurs under your account.

5. Subscription and Billing

5.1 What is free and what is paid - Better Partner is a paid service with a free trial. Creating an account and completing the onboarding quiz costs nothing, and every new account begins on the free trial described in Section 5.6. Once the trial ends, the daily Spark, the AI Helper and the other Premium features require a subscription.

5.2 Annual subscription - Premium is offered as a single annual plan. The current price is shown on our pricing page and again on the checkout page before you pay.

5.3 Auto-renewal - Your subscription renews automatically at the end of each annual period at the then-current price unless you cancel at least 24 hours before the renewal date.

5.4 Price changes - We will give you reasonable notice of any price change before it takes effect. Continued use after the change takes effect constitutes acceptance of the new price.

5.5 Cancellation - You may cancel at any time through your account settings or by contacting support@betterpartner.com. Upon cancellation, you retain Premium access until the end of the current paid period. Cancellation does not entitle you to a refund except as provided in Section 8 and our Refund Policy.

5.6 Free trial - New users receive a free trial of Premium features (currently 5 days) without providing payment-card details. Because we hold no card during the trial, nothing is charged automatically and the trial never converts into a paid subscription by itself.

If you choose to subscribe while your trial is still running, your card is charged the full annual price immediately at checkout. It is not deferred to the end of the trial. Your paid year starts on that charge, and your access simply continues without interruption.

If you do not subscribe before the trial ends, Premium features become unavailable, your account stays open, and you continue to receive a weekly Spark by email unless you unsubscribe. The 7-day money-back period described in Section 8 and our Refund Policy is measured from the charge that starts each paid period, not from the start of the free trial.

6. Payment Processing and Merchant of Record

Checkout, payment processing, tax collection, invoicing, and certain billing and refund functions are handled by Dodo Payments, our authorized online reseller and Merchant of Record, as identified at checkout and in your purchase confirmation. Dodo Payments is the legal seller for payment-related purposes and is responsible for applicable billing, tax, and consumer-protection obligations connected with the transaction. For billing questions, contact support@betterpartner.com or Dodo Payments through the contact details provided at checkout.

7. Taxes

Prices displayed may exclude applicable taxes. Applicable taxes will be calculated and shown at checkout by Dodo Payments. You are responsible for all taxes arising from your subscription where not collected and remitted by Dodo Payments.

8. Refund Policy

Our Refund Policy is published separately at betterpartner.com/refunds and is incorporated into these Terms by reference. In summary: we offer a 7-day, no-questions-asked refund measured from the charge, including a renewal charge; the automatic refund is available once per account, and later requests are reviewed case-by-case. See the Refund Policy for full details.

9. Premium AI Helper

9.1 What it is - The AI Helper is a premium feature that processes relationship content you voluntarily submit - such as descriptions of recent interactions or communication patterns - and returns AI-generated reflections and suggestions.

9.2 Third-party AI processing - The AI Helper is powered by Anthropic. Your submitted content is transmitted to Anthropic for processing under Anthropic's commercial terms and Data Processing Addendum. Anthropic does not use content submitted through its commercial API to train its models. Anthropic may retain content for a limited period for trust, safety, and abuse-monitoring purposes in accordance with its policies. Anthropic's data-processing terms are described in our Privacy Policy, Section 7.

9.3 AI limitations - AI-generated output may be inaccurate, incomplete, or inappropriate. It is provided for reflective and informational purposes only, not as professional advice. You should not rely on AI Helper output for any decision involving medical, psychological, legal, financial, or relationship-crisis matters.

9.4 Premium-only - The AI Helper requires Premium access. It is available during your free trial and for as long as a paid period you have not refunded is running, including after you cancel. Once your trial ends without a subscription, or your paid period ends, it is no longer available.

10. No Professional Advice; Crisis Resources

THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL CARE.

All content and features provided through the Service - including AI Helper output - are for self-guided personal use and informational purposes only. We do not provide, and the Service does not constitute, medical, psychological, psychiatric, therapeutic, counseling, crisis-intervention, legal, financial, or any other professional advice, diagnosis, or treatment.

If you or your partner are experiencing a mental-health crisis, domestic violence, or any safety emergency, please reach out for help immediately:

• 988 Suicide & Crisis Lifeline - Call or text 988 (24/7, English and Spanish, TTY via 711)
• Crisis Text Line - Text HOME to 741741 (24/7)
• National Domestic Violence Hotline - 1-800-799-7233, or text START to 88788, or chat at thehotline.org
• Emergency services - Call 911 or go to your nearest emergency room

For crisis resources outside the United States, visit findahelpline.com.

We encourage users who would benefit from professional support to seek a licensed therapist or counselor.

11. User Content and License

11.1 Your content - When you submit responses, reflections, feedback, or other content to the Service ("User Content"), you retain ownership of that content.

11.2 License to us - You grant us a limited, non-exclusive, royalty-free, worldwide license to use, store, display, and process your User Content solely to provide and improve the Service, and as otherwise described in our Privacy Policy. This license terminates when you delete the content or close your account, except where retention is required by law or as set out in the Privacy Policy.

11.3 Your representations - You represent that you have the right to submit any content you provide and that it does not violate any law or third-party rights.

12. Prohibited Uses

You agree not to:

• use the Service for any unlawful purpose or in violation of these Terms
• attempt to gain unauthorized access to any part of the Service
• interfere with or disrupt the Service or servers or networks connected to it
• use automated tools (bots, scrapers) to access the Service
• reverse-engineer, decompile, or disassemble any part of the Service
• share, resell, or sublicense access to the Service
• submit content that is false, misleading, harassing, or otherwise harmful
• impersonate another person or entity

13. Intellectual Property

All content, features, functionality, design, trademarks, and technology of the Service are owned by or licensed to Lovables LTD and protected by applicable intellectual property laws. You receive a limited, personal, non-commercial, non-transferable license to use the Service in accordance with these Terms. No other rights are granted.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

(a) We will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with the Service, including but not limited to loss of data, loss of revenue, or loss of goodwill, even if advised of the possibility of such damages.

(b) Our total aggregate liability to you for any claim arising out of or relating to the Service or these Terms, regardless of the form of action, will not exceed the greater of: (i) the total fees you paid to us in the 12-month period immediately preceding the event giving rise to the claim, or (ii) $99.00 USD.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Lovables LTD and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service, (b) your User Content, (c) your violation of these Terms, or (d) your violation of any third-party rights.

17. Dispute Resolution and Arbitration

17.1 Informal resolution - Before initiating arbitration, the party asserting a claim must give the other party written notice describing the claim in reasonable detail and allowing 60 days to attempt informal resolution.

17.2 Binding arbitration - If informal resolution fails, any dispute, claim, or controversy arising out of or relating to the Service or these Terms (except as provided in Section 17.5) will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration will be conducted in English. The arbitrator's decision is final and binding.

17.3 Class-action waiver - You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative action.

17.4 Opt-out - You may opt out of binding arbitration by sending written notice to legal@betterpartner.com within 30 days of the date you first agree to these Terms. Your notice must include your name and a statement that you wish to opt out of arbitration.

17.5 Exceptions - Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

18. Governing Law

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law principles, except that:

• Users in the United States retain any non-waivable rights under applicable US federal and state consumer-protection laws.
• Users in the European Economic Area or United Kingdom retain any non-waivable rights under applicable EU or UK consumer-protection laws.

19. Force Majeure

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, internet outages, acts of government, labor disputes, or third-party service failures.

20. Termination

We may suspend or terminate your account and access to the Service at any time for breach of these Terms, without prior notice or liability. You may close your account at any time from Settings, using Delete account and data: this cancels any live subscription and deletes your data immediately, as described in Section 10 of our Privacy Policy. You can also ask us to close it by contacting support@betterpartner.com. Deleting your account does not refund a payment you have already made; see our Refund Policy. Upon termination, all licenses granted under these Terms end immediately, except that provisions that by their nature should survive (including Sections 11-18) will survive.

21. Changes to These Terms

We may update these Terms at any time. If we make material changes, we will notify you by email or through the Service before the changes take effect. Your continued use of the Service after the effective date of updated Terms constitutes acceptance.

22. Entire Agreement; Severability

These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the Service. If any provision is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

23. Contact Information